The Fairmont Hotels chain of hotels and resorts has a practice of inputting information about a guest's preferences into a database, which is referred to by the employees the next time the guest returns to the hotel. Philip, who is a regular customer of Fairmont Banff Spring. He On arrival, he gets out of the cab, enters the hotel, goes to the guest desk, and talks to the guest executive about his room. These customer interactions are referred to as _____.

Answers

Answer 1

Answer:

Touch points

Explanation:

Touch points of a business are the points at which there are contact with the customer in the course of a business providing service to the customer.

For example a customer may encounter a business brand on its website, through add, or calls to its customer service.

In the given scenario Fairmont Hotels inputs information about a guest's preferences into a database, which is referred to by the employees the next time the guest returns to the hotel.

This is a record of touch points with customer to guage how to give him better service in the future


Related Questions

consumer confidence and willingness to spend begins to increase during periods of , and marketers must remain very flexible to make the necessary adjustments.

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Consumer confidence and willingness to spend begins to increase during periods of recovery, and marketers must remain very flexible to make the necessary adjustments.

Consumer confidence is seen to be typically increasing when the economy starts recovering and expanding, and decreases when the economy contracts. In the United States, there is evidence that such measure becomes a lagging indicator of the stock market performance.

Consumer confidence measures that how people are doing financially, and how they look at the overall economy of the country or business conditions in the country.

Hence, the consumer confidence is an important leading indicator of the economy's strength.

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an appraiser adjusts the value of a property due to the poor condition of the roof shingles. this deficiency would be classified as

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This deficiency would be classified as Physical Deterioration.

Physical deterioration is the loss of the physical performance of an asset because a long time. Efficiency in this context refers to the asset's potential to supply a number of capital offerings for a given quantity of inputs. It is a synonym for “put on and tear” or “ decay”.

Physical deterioration refers back to the loss in cost of real property assets because of the physical wearing out of a building. It may additionally describe the everyday put on and tear that homes experience as they age. For instance, the heating and cooling structures wear out at some point in the future.

Curable Depreciation is gadgets of physical deterioration or purposeful obsolescence which can be economically possible to treat. Financial feasibility is indicated if the value to remedy is the same as or less than the anticipated growth within the value of the property.

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list different types (models) of diffusion and provided examples/illustrations of each in the real world.

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The different types of diffusions are

Expansion Diffusion

Contagious Diffusion.

Hierarchical Diffusion.

Stimulus Diffusion.

Expansion diffusion is while innovations unfold to new places even as staying sturdy in their original places. For instance, Islam has unfold at some point of the sector, but stayed sturdy in the center East, wherein it became based.

Expansion diffusion happens when the spreading phenomenon has a supply and diffuses outwards into new areas, an instance being a spreading wildfire. Relocation diffusion takes place while the spreading phenomenon migrates into new areas, leaving at the back of its beginning or source of the sickness.

Expansion Diffusion is the spread of a concept through a population wherein the amount of these influences grows continuously large. There are 3 sub-styles of growth diffusion: Stimulus, Hierarchical, and Contagious.

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direct costs: multiple choice are incurred to benefit a particular accounting period. are incurred due to a specific decision. can be easily traced to a particular cost object. are the variable costs of producing a product.

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Correct option is C. direct costs Can be easily traced to a particular cost object.

What is direct cost in accounting?

A cost that could be directly related to the creation of a certain commodity or service is referred to as a direct cost. A department, a service, or a product may serve as the cost object and the origin of a direct cost.

Direct and indirect charges are the two basic types of fees or prices that firms may incur. Oftentimes, direct costs are variable costs, meaning they fluctuate in reaction to output levels and stock levels. Other costs, such as indirect costs, are harder to connect to a specific product, though. Office expenses and depreciation are two examples of indirect costs.

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a market is a market for new issues of securities. a market is a market for already existing securities.

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Market for new issues of securities is Primary Market and Market for already-existing securities is Secondary Market.

What is Secondary Market?

Investors can acquire and sell securities they already possess on the secondary market. Although stocks are also sold on the main market when they are originally issued, it is what most people refer to as the "stock market." For instance, rather than buying Apple stock directly from Apple, you would buy it through investors who already possess it. The acquisition would not involve Apple. In contrast to the debt securities, where investors exchange securities, the primary market and that's where equities are formed. Companies that conduct initial public offerings (IPOs) or other fresh bonds and stocks sales to the public do so on the main market (IPO)..

Therefore,

Market for new issues of securities is Primary Market and Market for already-existing securities is Secondary Market.

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the eu regulates taxes on internet sales and the amount of pollution differently than the u.s. government. u.s. companies doing business in the eu:

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U.S. Companies doing business in the E.U. must comply with EU regulations when doing business in the European Union Only. hence, Option 3 is correct.

What are regulations?

An established law is a regulation. Some administrative agencies in the government only have a limited amount of power to control behavior that falls under their purview. These organizations now have the power under the law to create and implement "regulations".

Regulation is the monitoring and control of a market or business by the government or a designated agency.

Therefore, when conducting business in the European Union alone, the United States must adhere to EU regulations. Option 3 is correct.

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The complete question/missing part of the question is attached below.

distinguish between the roles of the pcaob and the aicpa in: setting audit standards and (b) setting accounting standards.

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The roles of AICPA and PCAOB and Distinctiveness are mentioned below

Roles of the AICPA

The association establishes standards for financial statement auditing, professional ethics, private practice, quality control in CPA firms, company valuation, and financial planning. Members who are suspected of misbehavior while engaged in professional activity are also subject to punishment.

Functions of PCAOB

The PCAOB is a nonprofit organization that Congress created to monitor the audits of public businesses in order to safeguard investors and advance the general public's interest in the creation of educational, accurate, and independent audit reports.What distinguishes the PCAOB from the AICPA?The PCAOB and AICPA are both associated with the accounting and auditing sector. But they play very distinct roles. The PCAOB is in charge of overseeing accountants and accounting companies, while the AICPA is a professional association for accountants. Both organizations are in charge of providing advice to the audit and account fields.

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consider the primary objectives of marketing: for effective marketing to occur, what must marketers do before they can satisfy the needs of their customers?

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Consider the primary objectives of marketing.

Marketers must discover customer needs before they can satisfy the needs of their customers.

A marketer is someone who promotes an organization's merchandise and services. They determine out the techniques that could improve income and sales even by making sure those techniques are aligned with the desires of the clients in addition to the marketplace demand.

Marketers are liable for growing and executing techniques to sell brands, merchandise, and services, maximizing income for the company. They display traits and increase pricing techniques and marketing and marketing campaigns. Advertising jobs are observed in marketing and marketing agencies, media organizations, marketing and marketing departments in enterprise firms, nonprofit organizations, and advertising and marketing studies firms.

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Each display in a marketing dashboard shows a ________, which is a measure of the quantitative value or trend of a marketing action or result.

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Marketing metric is the answer

Why is it important to review your checking account statement? what fees might this help you avoid? explain your answer.

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It is important to review your checking account statement it contains useful information, where your money is manipulated, or the credits and debits are ongoing in your account.

Regularly checking your account gives you information and reminders about the bank charges, such as overdraft charges, transaction fees and the minimum amount charges. By regular seeing your bank statement can also provide past transaction by which you can provide a proof whenever it is required. And this feature also helps you in preventing from fraudulent activities.

If your spending patterns do not match your earning potential, seeing the closing balance on your accounts at the conclusion of your statement cycle can be a frightening experience.

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Reviewing your checking account statement is crucial since it enables you to keep tabs on where your money is going and any potential fees you may have to pay.

In a financial institution, a checking account is a deposit account that permits both deposits and withdrawals. Checking accounts can be accessed using cheques, ATM withdrawals and electronic debits and are also known as demand or transactional accounts.

The ability to identify fraud, such as unauthorized card or electronic debit transactions, discover duplicate payments, and confirm that deposits are properly lodged to your account depends on an ideal review and statement reconciliation.

Overdraft costs, monthly fees, and even late fees are possible expenses that can be avoided.

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An economy in which a central authority draws up a plan that establishes what will be produced and when, sets production goals, and makes rules for distribution is a.

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An economy in which a central authority draws up plans that define what will be produced and when, sets production goals, and makes rules for distribution is a command economy.

The command economy system is a state system that regulates and manages all economic actions of each of its citizens and its business entities are directly owned by the government. This is a change from the traditional economic system where there is a change in terms of production, usually entrepreneurs lack the capital to develop.

Meanwhile, in a command economy system, there will be no shortage of capital because all business entities are directly owned by the government, but it kills the initiative and creativity of the people, and the ownership of economic resources is limited. Countries that still adhere to a command economy system such as Vietnam, Cuba, North Korea and China.

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a project will have a long payback period. what should the project be linked to thus increasing the chances the project will be approved?

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If a project will have a long payback period, strategic facility plans should be linked to the project, thus increasing the chances the project will be approved.

Strategic facility plans are proactive and strategic processes that assist companies in aligning their long and short-term facility plans to their business strategies. Thus if a project has a long payback period, it will increase the chances of it getting approved.

The Strategic facility plan typically involves the whole real estate (facility or network) portfolio, but it can also concentrate on a single element of the plan. It is a high-level, defensible, data-driven examination of what strategic solutions and facilities are required for a company to achieve its business objectives.

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Campaign finance laws are one way that legislators have attempted to limit and regulate the role interest groups play in american politics. What is the primary hurdle these efforts have faced?.

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Campaign finance laws are one way that legislators have attempted to limit and regulate the role interest groups play in American politics. The Supreme Court has ruled that these organized interests are entitled to First Amendment rights.

What are Campaign finance laws?

The money raised to support politicians, political parties, or policy initiatives and referendums is referred to as campaign financing, sometimes known as election finance or political donations. In the US, political fundraising is done through political parties, nonprofit groups, and political action committees. Another common phrase, "political finance," is used often due to its comprehensiveness. Political contributions to monies collected by political parties for general administrative objectives from private sources

There are significant costs associated with political campaigns, such as travel expenses for candidates and employees, political consultancy, and advertising. Campaign spending varies by location

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a market with many buyers and sellers - free entry and exit - and no externalities is called a(n) market. (enter only one word in the blank.)

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A competitive market is one that has numerous buyers and sellers, free entry and exit, and no externalities.

What does it mean to say that a market is competitive?

In a competitive market, neither a single consumer nor a single producer can have a significant impact on the market. Its response to supply as well as demand changes as shown by the supply curve, which depicts the quantity of a good.

Which market is the most competitive?

It is a system that adjusts the supply chain in response to changes in market supply and demand. No single purchaser or seller does have the ability to have an impact on the market. A competitive market encourages producers to sell their goods at the going rate and customers to pay that rate.

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you loan a friend $5,000. there is a 15% chance your friend will pay you a 3% return, a 40% chance he will pay you a 2% return and a 45% chance he will pay you only a 1% return. what is your expected return after one year?

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After a year, a return of 1.70% is anticipated.

There is a 15% chance your friend will pay you a 3% return, a 40% chance he will pay you a 2% return and a 45% chance he will pay you only a 1% return so After a year, a return of 1.70% is anticipated

A loan is a type of debt that a person or other entity incurs. The lender advances the borrower a certain amount of money, typically on behalf of a business, financial institution, or government. The borrower accepts a specific set of terms in return, which may include any financial costs, interest, a repayment schedule, and other requirements.

The lender may occasionally need collateral to protect the loan and guarantee repayment. Bonds and certificates of deposit can also be used as collateral for loans (CDs). Before any money or property is exchanged or disbursed, both parties must agree to the loan's terms. In the loan paperwork, the lender specifies any collateral requirements.

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ingraham stoneworks has analyzed a proposed expansion project and determined that the internal rate of return is lower than the firm desires. which one of the following changes to the project would be most expected to increase the project's internal rate of return? multiple choice decreasing the required discount rate increasing the initial investment in fixed assets condensing the firm's cash inflows into fewer years without lowering the total dollar amount of those inflows eliminating the salvage value decreasing the amount of the final cash inflow

Answers

Condensing the firm's cash inflows into shorter periods without reducing their total amount.

Cash Flow

A cash flow is a payout (in a currency), particularly from one central bank account to another; the term 'cash flow' is primarily used to describe payouts that are expected to occur in the future, are thus uncertain, and must thus be forecasted with cash flows; a cash flow is defined by its time t, nominal amount N, currency CCY, and account A; symbolically, CF = CF (t,N,CCY,A). However, it is common to use cash flow in a broader meaning to describe (symbolic) payments into or out of a firm, project, or financial instrument. Cash flows are inextricably linked to the notions of value, interest rate, and liquidity.

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the last four weekly values of sales were 80, 100, 105, and 90 units. the last four forecasts were 60, 80, 95, and 75 units. these forecasts illustrate:

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The last four weekly values of sales were 80, 100, 105, and 90 units. the last four forecasts were 60, 80, 95, and 75 units. these forecasts illustrate bias.

Forecasting is the procedure of creating predictions primarily based on beyond and present data. Later those may be in comparison to what takes place. For example, an enterprise would possibly estimate its sales within the next 12 months, then compare it in opposition to the actual effects. Prediction is comparable, but the greater widespread time period.

Forecasting is a method that makes use of ancient information as inputs to make knowledgeable estimates which are predictive in figuring out the path of destiny tendencies.

Forecasting is the process of projecting beyond income calls into the future. Implementing a forecasting machine enables you to assess cutting-edge marketplace traits and sales quickly so that you can make knowledgeable decisions approximately the operations.

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gayla quickly arranged to sell riha's car to a denver public school official; the signature on the auto's title assignment appeared to be riha's. she moved all riha's furniture and personal papers to her own home in denver and sold his house. she donated his art collection, valued around $19,000, to the denver art museum. she gave his books to loretto heights college in denver. gayla all his possessions.

Answers

Gayla arranged to sell Riha's car to a Denver Public School employee right away; Riha's name appeared to be on the car's title assignment. She sold Riha's property and relocated all of his furnishings and personal belongings to her Denver residence. She gave the Denver Art Museum his collection of artwork, which was valued at about $19,000. She donated his books to Denver's Loretto Heights College.

What has made the Denver Art Museum famous?

It is renowned for its collection of American Indian art, as well as for The Petrie Institute of Western American Art, which is in charge of the Museum's Western art collection, and for its other collections, which total more than 70,000 unique pieces from all over the world and the centuries.

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determine the net income of a company for which the following information is available for the month of july. employee salaries expense$ 197,000 interest expense27,000 rent expense37,000 consulting revenue468,000 multiple choice $207,000. $261,000. $281,000. $468,000. $729,000.

Answers

The net income of  the company is $207,000

What is the net income of the company?

The net income of the company is the consulting revenue minus the salaries expense, the interest expense as well as the rent expense for the month of July.

The net income=consulting revenue-rent expense-interest expense-salaries expense

consulting revenue=468,000

salaries expense=197,000

rent expense=37,000

interest expense=27,000

net income=468,000-197,000-37,000-27,000

net income=$207,000

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helena’s job at acme global involves measuring and evaluating job satisfaction and employee engagement. in other words, helena works in the specialty in hr. a. employee relations b. labor and industrial relations c. safety and security d. staffing

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Helena works in the specialty in Employee relations .

Define employee engagement and job satisfaction with respect to Theory of Motives and Needs.

Job satisfaction is an evaluation, whereas organizational culture is a description.It should be noted that maintaining employee engagement falls under the purview of the human resources department because it is essential to achieving organizational goals.

For instance, according to the idea of motives and wants, managers must make sure that every employee is completely committed to or enthusiastic about their work.According to this hypothesis, employee motivation is boosted if they are engaged in and enthusiastic about the work that motivates them.

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What feature of demand curves is explained by the law of diminishing marginal utility.

Answers

The answer for what feature of demand curves is explained by the law of diminishing marginal utility is: The downward slope.

at her current level of consumption a consumer is willing to pay 1.5 dollars for a water bottle or 1500 dollars for a diamond ring

Answers

Because the marginal utility of a bottle of water is lower than the marginal utility of a diamond ring at her current consumption level, the consumer is willing to pay up to $1.50 for a bottle of water and up to $1,500 for a diamond ring.

The additional pleasure a consumer has from owning one extra unit of an item or service is known as marginal utility. Economists utilize the idea of marginal utility to estimate the quantity of a good that consumers will buy. When the overall utility is increased by the consumption of an additional item, positive marginal utility occurs. On the other side, negative marginal utility arises when the overall utility is reduced by the consumption of one extra unit.

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After designing the research project, the next step for the marketing researcher is to.

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After designing the research project, the next step for the marketing researcher is to collect data.

The collection of data is the process of gathering and measuring information on variables based on the interest that exists in an established systematic fashion. This collection enables one user to answer research questions which are stated questions,  hypotheses tests as well as evaluations of outcomes.

It is considered as a systematic process of gathering particular observations or measurements based on the selected topic. Whether we are performing research for the purpose of business, governmental or educational purposes, the technique of data collection allows us to gain knowledge in firsthand and those original insights to include in your research problem.

Since methods and aims may differ between various fields, the overall process included in data collection remains the same as in large conditions. Data collection methods are an important step because of how the information collected is used and the explanations derived from those, are used to generate as it is determined by the methodology as well as the analytical approach which the researcher applies.

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significant influence over an investee may be indicated by material intercompany trans-actions and interchange of managerial personnel.

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Significant influence over an investee may be indicated by material intercompany transactions and interchange of managerial personnel. This statement is True.

What is intercompany?

For example, the purchase of a product by a parent company and its sale to a subsidiary is considered an intercompany transaction, whereas the transaction between two of his subsidiaries of the same parent company is considered an intercompany transaction.

What are intercompany transactions?

Intercompany transactions are transactions between two entities within an organization. Financial Management enables you to track and reconcile details of intercompany transactions across multiple accounts and custom dimensions. Common types of intercompany transactions include: Intercompany sales/purchases.

What is Intercompany in Accounting?

Intercompany accounting involves recording financial transactions between different legal entities within the same parent company.

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Freedom of ensures that entrepreneurs and private businesses are free to obtain and use economic resources to produce their choice of goods and services. True or false?.

Answers

Freedom ensures that entrepreneurs and personal businesses are unfastened to acquire and use financial sources to provide their desire for products and offerings is proper is true.

Businesses Walmart or widespread motors. The coronary heart of America, but, stays the small enterprise. Small agencies in your city may consist of accounting firms, eating places, nearby shops, and greater.

In a job, you earn an income, however commercial enterprise proprietors can earn profits and enjoy the earnings of their business whilst it's far successful. however, your earnings from the running activity are more reliable than incomes and profits from your commercial enterprise. if you come to work in a job, you get paid for your time.

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true or false: game theory will yield predictions that are similar to reality because game theory is predicated on rational, profit-maximizing decisions by the players.

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Game theory will yield predictions that are similar to reality because the game theory is predicated on rational, profit-maximizing decisions by the players. - False.

Game theory is a branch of applied mathematics that studies mathematical tools for strategic interaction among rational agents. The theory provides tools for analyzing situations in which parties, called players, make interdependent decisions. Due to this interdependence, the players are compelled to have a look at each player's possible decisions and strategies.

Game theory has got applications in all fields of social science, logic, computer science, systems science, and so on. In today's times, the theory is relevant to a wide range of behavioral relations. It is now considered a hypernym or a blanket term for logical decision-making science.

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the development of – industries in the 1990s created an economic driver that diversified the revenue streams of the state away from reliance on the – industry

Answers

Answer:1) High-tech

2) Petroleum

Explanation:

The financial situation of Texas was heavily tied to the boom-and-bust cycles of the petroleum industry for much of the twentieth century.

The diversification of the Texas economy, including the growth of the high-tech industry, was largely caused by the oil bust of the early 1980s.

other things held constant, an increase in the cost of capital will result in a decrease in a project's irr. true false

Answers

Other things held constant, an increase in the expense of capital discount rate will result in a decrease in a project's IRR. If a project's NPV surpasses the project's IRR, then the project should be accepted.

What is IRR?

The internal rate of return approach (IRR) Estimates a project by specifying the discount rate that correlates the present value of the project's future money inflows with the present value of the project's cash outflows. The IRR is the value rate where NPV equals 0. The internal rate of return (IRR) is a metric employed in economic analysis to estimate the profitability of potential assets.

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mark pulley is an auditor at pulley and hurst, llc. if pulley's give year old daughter owns shares of stock in mcburgers corporation, then pulley is considered to have what type of interest in mcburgers corporation

Answers

Pulley is considered to have an direct financial interest in McBurgers Corporation.

What is a direct financial interest..??

"A direct financial interest is a financial interest that is owned directly by an individual or entity, or which is under the control of an individual or entity, or which is beneficially owned through an investment vehicle or other intermediary."

Any source of income, or capital investment or other interest held by, an individual, partnership, or corporation or an individual's spouse, immediate family member or parent that could be influenced by performance or non-performance of duties under the contract.

Hence, direct financial interest is the answer.

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what is goods and services ​

Answers

Answer:

The output of an economic system

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